BSM believe that achieving sustainable high performance depends on having an effective performance management system in the business. Performance management is about translating company vision and goals into specific individual / group objectives and initiatives and monitoring performance over time.
Performance management projects will normally begin with an assessment or diagnostic of current performance management practices; this often highlights the following weaknesses:
- Poorly understood performance metrics or key performance indicators (KPI’s)
- Incorrect KPI’s being used
- Performance management at management level only
- Poor cascading of objectives to individual level
- Targets / objectives not time bound
- Lack of ownership or poorly defined responsibilities for KPI’s
- Poor visual display of actual performance
- Irregular review of actual performance
- Lack of sustained focus on improving performance.
BSM’s expertise and experience in the application of performance management best practices allows us to quickly identify improvement opportunities and create a “To Be” performance management system. We then work closely with the client to implement the new system.
The benefits of our approach to the client include:
- Consistent predictable performance
- Development of a culture of continuous improvement
- A consistent focus on the things that are important within the business at all levels
- Ongoing catalyst for problem solving and team working
- Ownership for performance at all levels of the business.
Maurice Hannon will respond to your query.